1. Delivery availability

Strand Steel and Roofing delivers to approved areas within our service radius. Delivery availability depends on the delivery address, order size, product dimensions, vehicle requirements and route accessibility.

If a delivery option or price is not available at checkout, please contact us for a delivery quotation before placing the order.

2. Delivery charges

Delivery charges are calculated or quoted according to factors such as distance, product weight and length, vehicle requirements, order size and any special handling required.

The applicable delivery charge will be shown at checkout, included in your quotation or confirmed with you before the order is finalised.

3. Processing and lead times

Standard orders are typically prepared within 1–2 business days, depending on stock availability, order size and complexity.

Custom-cut, manufactured, special-order and high-volume products may require additional time. We will confirm the expected preparation or delivery period when accepting your order.

Lead times begin only after payment has cleared and all required measurements, specifications and delivery details have been confirmed.

4. Delivery dates

Any delivery date or time provided is an estimate unless we expressly agree to a fixed date in writing. We will take reasonable steps to deliver within the agreed period and will notify you of material delays.

Delivery may be affected by stock shortages, manufacturing delays, weather, traffic, vehicle availability, road restrictions, load-shedding or other circumstances reasonably beyond our control.

Nothing in this policy limits any cancellation or refund right you may have under applicable law if we do not deliver within the agreed or legally required period.

5. Delivery address and access

You are responsible for providing a complete and accurate delivery address, contact number and any access instructions before dispatch.

The delivery location must be safely accessible to the delivery vehicle. You must tell us in advance about narrow roads, low clearances, steep or unpaved access, security restrictions, building-estate rules or any other condition that may affect delivery.

Unless otherwise agreed in writing, delivery is made to the nearest safe and reasonably accessible unloading point. Our vehicles and staff will not enter an area that is unsafe or likely to cause injury or damage.

6. Unloading

Roofing sheets, timber and building materials may be long, heavy or difficult to handle. Unless unloading assistance has been expressly included in the quotation, you must provide enough capable people and suitable equipment to unload the order safely and without unreasonable delay.

The customer is responsible for moving goods from the agreed unloading point and for protecting them from weather, theft or damage after accepted delivery.

7. Failed delivery and redelivery

A delivery may be treated as unsuccessful if:

• nobody is available to receive or unload the order;

• the address or contact details are incorrect;

• access is unsafe or unsuitable;

• required permissions have not been arranged; or

• delivery cannot reasonably be completed for a reason within the customer’s control.

We may return the goods to our premises and charge a reasonable redelivery, waiting, handling or storage fee. We will inform you of the applicable charge before arranging another delivery.

8. Inspection on delivery

Please inspect the products, quantities and visible condition before signing the delivery note.

Any visible damage, shortage or incorrect product should be recorded on the delivery note and reported to us as soon as reasonably possible, preferably within 48 hours. Please keep the products and packaging and provide photographs where available.

Reporting within 48 hours helps us investigate quickly but does not remove any statutory rights you may have for defective, unsafe or incorrectly supplied goods.

9. Customer collection

Collection is available from 21 Rand Road, Blackheath, Cape Town, once we have confirmed that the order is ready.

Please bring the order confirmation and suitable identification. The customer is responsible for providing a roadworthy vehicle, suitable load restraints and safe transport capacity. We may refuse to load a vehicle where doing so would be unsafe or unlawful.

Goods should not be collected before receiving a ready-for-collection notification.

10. Changes to an order or address

Contact us immediately if you need to change an order, delivery address or collection arrangement. Changes are subject to stock, production and dispatch status and may result in additional charges or delays.

Custom-cut or special-order products cannot ordinarily be changed or cancelled after cutting, manufacturing or procurement has begun, except where required by law.

11. Risk and ownership

We remain responsible for the products until they are delivered to the agreed location or collected by you, subject to applicable law.

Risk passes to you after delivery or collection has been completed and accepted. Ownership passes only once we have received full payment, unless otherwise agreed in writing.

12. Contact us

For delivery questions or changes, contact:

Telephone: 021 905 5410
WhatsApp: 082 571 9782
Email: online@strandsteel.co.za