1. Introduction

Strand Steel and Roofing (“Strand Steel”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, request a quotation, place an order, contact us or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.

2. Responsible party

For purposes of POPIA, the responsible party is:

Strand Steel and Roofing
21 Rand Road, Blackheath, Cape Town, South Africa
Telephone: 021 905 5410
WhatsApp: 082 571 9782
Email: online@strandsteel.co.za

Our Information Officer can be contacted using the email address above.

3. Personal information we collect

Depending on how you interact with us, we may collect:

• your name, surname and contact details;

• your billing, delivery and collection details;

• company details, VAT information and purchase-order details where relevant;

• account login and profile information;

• quotation requests, orders, invoices, returns and transaction history;

• payment status and transaction references provided by our payment providers;

• correspondence sent by email, telephone, WhatsApp, website forms or social media;

• marketing preferences and consent records;

• website usage information, including your IP address, browser, device, pages viewed and cookies; and

• any other information you voluntarily provide to us.

We do not intentionally store complete bank-card details. Online card payments are processed by the relevant secure payment service provider.

4. How we collect information

We may collect personal information:

• directly from you when you contact us, register, request a quote or place an order;

• automatically through cookies and similar website technologies;

• from payment providers, delivery providers and other service providers involved in fulfilling your order; or

• from publicly available or lawful business sources where appropriate.

5. Why we use personal information

We may use your personal information to:

• create and manage your customer account;

• prepare quotations and process orders and payments;

• arrange collection, delivery, returns, refunds and customer support;

• communicate with you about your order or enquiry;

• verify transactions and prevent fraud or misuse;

• maintain accounting, tax, warranty and business records;

• improve our website, products, services and customer experience;

• comply with legal, regulatory and contractual obligations;

• establish, exercise or defend legal claims; and

• send marketing communications where you have consented or where the law otherwise permits us to do so.

We process only the information reasonably necessary for these purposes and rely on consent, contractual necessity, legal obligations and our legitimate business interests, as applicable.

6. Cookies and website analytics

Our website may use essential, functional, analytics and marketing cookies.

Essential cookies enable features such as account login, shopping baskets, checkout and website security. Other cookies help us understand website usage, remember preferences and measure marketing performance.

You can manage non-essential cookies through the cookie settings provided on the website or through your browser. Disabling certain cookies may affect website functionality.

7. Sharing personal information

We may share relevant personal information with trusted parties that help us operate our business, including:

• payment gateways and financial institutions;

• delivery, courier and logistics providers;

• website hosting, e-commerce, security, email and IT providers;

• accountants, auditors, insurers and professional advisers;

• suppliers where this is necessary to fulfil a special order; and

• regulators, law-enforcement agencies, courts or other authorities where required by law.

These parties receive only the information reasonably required for their services. We do not sell or rent your personal information.

8. Cross-border processing

Some of our technology or service providers may process information outside South Africa. Where this occurs, we take reasonable steps to ensure that the information receives an appropriate level of protection as required by POPIA.

9. Information security

We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.

No internet or electronic storage system is completely secure. If a security compromise involving your personal information occurs, we will respond and provide notifications where required by law.

10. Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by tax, accounting, consumer-protection or other applicable laws.

When information is no longer required, we will securely delete, destroy or de-identify it, subject to lawful retention requirements.

11. Direct marketing

We will send electronic marketing only where you have consented or where POPIA otherwise permits it. Every electronic marketing message will provide a reasonable way to opt out.

You can unsubscribe at any time by using the unsubscribe option in the message or by contacting online@strandsteel.co.za. Service messages relating to an active quotation, order, delivery or account are not marketing messages.

12. Your rights

Subject to POPIA and other applicable laws, you may:

• ask whether we hold personal information about you;

• request access to your personal information;

• request correction, updating or deletion of inaccurate or unlawfully held information;

• object to certain processing;

• withdraw consent where processing is based on consent;

• opt out of direct marketing; and

• lodge a complaint with the Information Regulator.

We may need to verify your identity before processing a request. Some information cannot be deleted immediately where we are legally required to retain it.

To exercise your rights, contact online@strandsteel.co.za.

13. Information Regulator

If you are not satisfied with how we handle your personal information, please contact us first so that we can try to resolve the matter.

You may also lodge a complaint through the Information Regulator’s eServices Portal at https://eservices.inforegulator.org.za.

Information Regulator enquiries: enquiries@inforegulator.org.za or 010 023 5200.

14. Children

Our online store is not intended for persons under 18 who are purchasing without the involvement of a parent or legal guardian. We do not knowingly collect children’s personal information without proper authorisation.

15. Third-party websites

Our website may link to third-party websites or services. We are not responsible for their privacy practices and recommend that you review their policies before providing information.

16. Changes to this policy

We may update this Privacy Policy when our practices or legal obligations change. The updated version will be posted on our website with a revised effective date.

17. Contact us

For privacy questions or requests, contact:

Strand Steel and Roofing
21 Rand Road, Blackheath, Cape Town, South Africa
Telephone: 021 905 5410
WhatsApp: 082 571 9782
Email: online@strandsteel.co.za