1. About these terms

These Terms and Conditions govern your use of the Strand Steel and Roofing website and any quotation, order, purchase, delivery or collection arranged through the website.

By using the website or placing an order, you agree to these terms. If you do not agree, you should not use the website or submit an order.

These terms must be read with our Privacy Policy, Delivery and Collection Policy and any written quotation or order confirmation issued to you.

Nothing in these terms is intended to exclude or reduce a right or remedy that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) or other applicable law.

2. Supplier details

The website and online store are operated by Strand Steel and Roofing.

Trading name: Strand Steel and Roofing
Registered legal entity and status:
Registration number: 
VAT number, if applicable: 
Physical address: 21 Rand Road, Blackheath, Cape Town, South Africa
Telephone: 021 905 5410
WhatsApp: 082 571 9782
Email: online@strandsteel.co.za

3. Products and website information

We take reasonable steps to display product descriptions, dimensions, colours, photographs, prices and availability accurately. Images are illustrative, and colour, finish, grain, coating or appearance may vary between screens, batches and actual products.

Roofing sheets, timber and other building materials may be subject to normal manufacturing tolerances. If an exact specification is essential, you must confirm it with us in writing before ordering.

Product information and sales assistance do not constitute architectural, engineering, structural, quantity-surveying or installation advice. You are responsible for confirming product suitability, required quantities, measurements, plans, building regulations and installation requirements with a suitably qualified professional.

4. Quotations and orders

A website order or quotation request is an offer to purchase and is subject to our confirmation of price, stock, specifications, payment and delivery arrangements.

An automated acknowledgement confirms receipt of your request but does not necessarily mean that the order has been accepted. The sale is concluded when we issue an order confirmation or otherwise confirm acceptance in writing.

Quotations are valid for the period stated on the quotation. If no period is stated, you should confirm validity before payment because steel, timber and transport prices may change.

We may decline or cancel an order before acceptance where a product is unavailable, the price or description contains a genuine and obvious error, payment cannot be verified, delivery is not reasonably possible, or fraud is suspected. If we cancel after receiving payment, we will refund the amount paid using an appropriate payment method.

5. Prices and payment

Prices are stated in South African rand. The final order or quotation will disclose applicable VAT, delivery charges and other fees before the transaction is concluded.

We accept the payment methods displayed at checkout or stated in the quotation, which may include EFT, card payment or payment at our retail premises.

An order will ordinarily be processed only once payment has cleared, unless credit terms have been agreed in writing. You are responsible for using the correct order or invoice reference when paying.

We use third-party payment providers for online payments. Their terms and security procedures may also apply.

6. Measurements, custom-cut and special-order goods

You are responsible for checking all measurements, profiles, thicknesses, colours, quantities, lengths and other specifications before approving an order.

Products cut, manufactured, mixed, coated, personalised or procured according to your specifications are custom or special-order goods. Once cutting, manufacturing or procurement has begun, these products cannot ordinarily be changed, cancelled or returned merely because you changed your mind or supplied an incorrect measurement.

The ECTA cooling-off right does not generally apply to goods made to a consumer’s specifications, clearly personalised goods or goods that by their nature cannot be returned.

This clause does not limit your rights where custom or special-order goods are defective, unsafe, not reasonably suitable for an expressly agreed purpose, or do not match the specifications accepted by us.

7. Delivery and collection

Delivery and collection are governed by our Delivery and Collection Policy and the arrangements stated in your quotation or order confirmation.

Standard lead times are typically 1–2 business days but may vary according to stock, order size, cutting, manufacturing, delivery location and complexity. The agreed period shown in the accepted quotation or confirmation takes precedence.

Under ECTA, an online order must generally be executed within 30 days unless another period has been agreed. If goods become unavailable, we will notify you and provide any refund required by law.

8. Order cancellations and online cooling-off rights

Where ECTA applies and no statutory exclusion is relevant, a consumer may cancel an online transaction for goods without reason within seven days after receiving the goods. The consumer may be responsible only for the direct cost of returning those goods, and any refund will be handled within the legally required period.

This cooling-off right does not generally apply to custom-cut, made-to-specification, clearly personalised or non-returnable goods, and other statutory exclusions may apply.

If you wish to cancel before dispatch or production, contact us immediately. We will try to assist, but reasonable costs already incurred for procurement, cutting, manufacturing, handling or delivery may apply where permitted by law.

9. Returns, defects and warranties

Please contact us before returning any product so that we can provide return instructions.

For ordinary stock products returned under a valid cooling-off or change-of-mind right, the goods must be returned in the condition reasonably necessary for us to inspect them. You are responsible for taking reasonable care of the goods while they are in your possession.

Under the CPA, qualifying consumers have statutory rights regarding goods that are defective, unsafe, not of good quality, not reasonably suitable for their usual purpose, or not reasonably durable. These rights may include repair, replacement or refund within the period and on the conditions prescribed by law.

We may inspect returned goods to determine the cause of the problem. Statutory remedies may not apply where damage resulted from misuse, incorrect storage, normal wear, unauthorised modification, incorrect handling or installation contrary to product requirements, subject always to applicable law.

No returns clause in these terms applies where it would unlawfully restrict a consumer’s statutory rights.

10. Safe handling and installation

Building materials can be heavy, sharp, long or hazardous if transported, stored, handled or installed incorrectly. You are responsible for ensuring that suitable people, vehicles, equipment, protective gear and qualified installers are used.

Products must be stored and installed according to manufacturer instructions, accepted industry practice, approved plans and applicable safety and building requirements.

11. Customer accounts

You are responsible for keeping your account credentials confidential and for activity performed through your account. Notify us promptly if you believe your account has been accessed without permission.

Information provided during registration or checkout must be complete and accurate. We may suspend access where necessary to protect the website, customers or our business.

12. Acceptable website use

You may not:

• use the website unlawfully or fraudulently;

• interfere with website security or operation;

• introduce malicious code or attempt unauthorised access;

• scrape, copy or exploit website content for unauthorised commercial use; or

• use another person’s account or personal information without permission.

13. Intellectual property

The website content, branding, layout, text, graphics and other material are owned by or licensed to Strand Steel and Roofing and are protected by applicable intellectual-property laws.

You may view and print website content for personal or internal purchasing purposes. No other reproduction, modification, distribution or commercial use is permitted without written consent.

14. Website availability and third-party links

We aim to keep the website accurate, secure and available but do not guarantee uninterrupted or error-free access. We may suspend or update the website without notice where reasonably necessary.

Links to third-party websites are provided for convenience. We do not control or endorse their content, products, security or privacy practices.

15. Liability

To the fullest extent permitted by law, neither party will be liable for indirect or consequential loss that was not reasonably foreseeable when the transaction was concluded.

We are not responsible for loss caused by incorrect measurements or specifications supplied by the customer, unsuitable product selection not expressly approved by us for a disclosed purpose, unsafe access, improper transport after collection, or incorrect storage, handling or installation.

Nothing in these terms excludes or limits liability for fraud, gross negligence, wilful misconduct, death or personal injury caused unlawfully, or any liability or consumer right that cannot legally be excluded or limited.

16. Events beyond reasonable control

We are not responsible for delay or failure caused by an event reasonably beyond our control, including severe weather, fire, flood, labour disruption, transport interruption, supplier failure, civil disturbance, government action, utility failure or similar events.

We will take reasonable steps to minimise the effect and communicate material delays. Your statutory remedies remain unaffected.

17. Privacy and electronic communications

We process personal information according to our Privacy Policy and POPIA.

Electronic notices sent to the contact details you provide may be used for quotations, orders, delivery and account administration. Marketing communications will be handled according to your preferences and applicable law.

18. Complaints and disputes

Please send a complaint to online@strandsteel.co.za with your name, order number, a description of the issue and any supporting photographs or documents. We will try to resolve the matter reasonably and in good faith.

Nothing in these terms prevents a consumer from approaching the National Consumer Commission, the Information Regulator, a competent consumer tribunal, ombud, alternative dispute-resolution body or court where applicable.

19. Governing law

These terms and all transactions with us are governed by the laws of the Republic of South Africa.

Subject to any consumer right to approach another competent forum, disputes may be heard by a court with jurisdiction in South Africa.

20. General provisions

If any provision is found to be unlawful or unenforceable, it will be treated as removed only to the extent necessary, and the remaining provisions will continue to apply.

Our failure to enforce a provision immediately does not waive that provision.

We may update these terms from time to time. The terms displayed when an order is placed will apply to that order unless a change is required by law or agreed with you.

21. Contact us

Strand Steel and Roofing
21 Rand Road, Blackheath, Cape Town, South Africa
Telephone: 021 905 5410
WhatsApp: 082 571 9782
Email: online@strandsteel.co.za